This Privacy Policy describes how PamojaMeet ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use our video conferencing, telemedicine, and collaboration platform (the "Service"), including our website, mobile applications, APIs, and related services.
This policy applies to all users worldwide, regardless of location. We comply with applicable data protection laws including but not limited to:
By using our Service, you acknowledge that you have read and understand this Privacy Policy.
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, password, phone number, profile photo | Account creation, authentication, communication |
| Payment Information | Credit/debit card details, billing address, transaction history | Processing payments, billing, fraud prevention |
| Profile Information | Organization name, job title, timezone, language preference | Service personalization, scheduling |
| Meeting Content | Audio, video, chat messages, files shared, screen recordings | Providing the video conferencing service |
| Communications | Support tickets, feedback, survey responses | Customer support, service improvement |
| Health Information | Telemedicine session data, clinical notes (encrypted) | Telemedicine services (HIPAA-compliant) |
| Category | Examples | Purpose |
|---|---|---|
| Device Information | Device type, operating system, browser type/version, screen resolution | Service optimization, troubleshooting |
| Usage Data | Features used, meeting duration, frequency of use, navigation patterns | Analytics, service improvement |
| Log Data | IP address, access times, pages viewed, referring URLs | Security, debugging, analytics |
| Network Information | Bandwidth, connection type, network quality metrics | Video/audio quality optimization |
| Location Data | Approximate location based on IP address | Service localization, compliance |
We collect information through:
We use your personal information for the following purposes:
AI & Machine Learning: When you use AI-powered features (transcription, translation, summarization), audio/video data is processed by our AI systems. We do not use your meeting content to train AI models unless you explicitly opt in. You can disable AI features at any time in your settings.
Under GDPR and similar laws, we process your data based on the following legal bases:
| Legal Basis | When It Applies |
|---|---|
| Contract Performance | Providing the Service you signed up for, processing payments, delivering support |
| Legitimate Interest | Improving the Service, security monitoring, analytics, fraud prevention |
| Consent | Marketing communications, AI features, non-essential cookies, data sharing with third parties |
| Legal Obligation | Complying with court orders, regulatory requirements, tax obligations |
| Vital Interests | Emergency situations in telemedicine contexts |
We do not sell your personal information. We share your information only in the following circumstances:
When you participate in a meeting, other participants can see your display name, profile photo, and any content you share (audio, video, chat, screen).
We share data with trusted third-party processors who assist in operating our Service:
| Provider Category | Purpose | Data Shared |
|---|---|---|
| Cloud Hosting (AWS, GCP) | Infrastructure, data storage | All service data (encrypted) |
| Payment Processors (Stripe) | Payment processing | Payment details, billing info |
| Analytics (Google Analytics) | Usage analytics | Aggregated usage data, device info |
| Email Services (SendGrid) | Transactional emails | Email address, name |
| AI Services (OpenAI, Google AI) | Transcription, translation | Audio/video (processed ephemerally) |
| CDN Services (Cloudflare) | Content delivery, DDoS protection | IP addresses, request data |
All service providers are contractually bound to protect your data and can only process it for the purposes we specify.
We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
We use cookies and similar technologies. For full details, see our Cookie Policy.
In summary, we use:
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 30 days after deletion request |
| Meeting Recordings | As per your plan limits (30-90 days) or until you delete them |
| Chat Messages | Duration of meeting + 30 days (unless exported) |
| Payment Records | 7 years (tax/accounting requirements) |
| Usage/Analytics Data | 26 months (anonymized after 12 months) |
| Support Tickets | 3 years after resolution |
| Server Logs | 90 days |
When data is no longer needed, it is securely deleted or anonymized so that it can no longer be linked to you.
We implement industry-standard security measures to protect your personal information:
While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place:
You may request a copy of the applicable transfer mechanism by contacting us at support@pamojameet.s.co.tz.
Depending on your jurisdiction, you may have the following rights:
| Right | Description | Jurisdictions |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | All jurisdictions |
| Rectification | Request correction of inaccurate or incomplete data | All jurisdictions |
| Erasure ("Right to be Forgotten") | Request deletion of your personal data | GDPR, LGPD, POPIA |
| Restriction | Request restriction of processing of your data | GDPR, UK GDPR |
| Portability | Receive your data in a structured, machine-readable format | GDPR, CCPA, LGPD |
| Objection | Object to processing based on legitimate interests | GDPR, UK GDPR |
| Withdraw Consent | Withdraw consent at any time (without affecting prior processing) | All jurisdictions |
| Opt-Out of Sale | Opt out of the sale of personal information | CCPA/CPRA (California) |
| Non-Discrimination | Not be discriminated against for exercising your rights | CCPA/CPRA, LGPD |
| Lodge a Complaint | File a complaint with a supervisory authority | GDPR, UK GDPR, LGPD |
To exercise any of these rights, please contact us at support@pamojameet.s.co.tz. We will respond to your request within 30 days (or within the timeframe required by applicable law).
Account Self-Service: You can access and update most of your account information directly through your dashboard settings. You can delete your account at any time, which will trigger the deletion of your personal data within 30 days.
The Service is not intended for children under 16 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@pamojameet.s.co.tz.
If you use our telemedicine features, additional protections apply to health-related data:
Healthcare providers using our platform are responsible for ensuring they have proper consent from patients and comply with applicable healthcare regulations.
We may update this Privacy Policy from time to time. When we make material changes, we will:
We encourage you to review this policy periodically. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For EU/EEA residents, you also have the right to lodge a complaint with your local data protection supervisory authority.
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